Frequently Asked
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Every organizing project is different, but after our phone + in person consult, our team will be able to send you a detailed proposal plan outlining what package we suggest for your project.
The minimum investment for our services is $800.
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Our sessions are 5 hours long and we typically work between the hours of 9:30am-2:30pm on weekdays.
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Included in our services is removing donations from your project. We will take one car-load of donations per session and bring them to local donation centers. If there is a large amount of donations or large items are included, we will coordinate the complimentary pick-up of items via local non-profit trucks.
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For the most part, nothing! We do ask that in the winter you ensure snow won't block our team from accessing your home.
We also politely ask clients to take a look in spaces we are working in to ensure a level of cleanliness (pests are removed to the best of their ability!) so our team can be efficient on the job!
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We typically book 2-6 weeks out, so the sooner you reach out to better we are able to meet your timeline.
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Nope! Part of our full-service approach is to prep for your project with appropriate product + supplies. This is also our areas of expertise - we know what products will function best, fit your space and meet your needs. We will discuss your style and budget preferences in the consultation stage.
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It depends on what space we are working in and what we are organizing. Typically, we sort for the first hour or two, then we will bring you in to declutter and make decisions with us. We work hard to make the most of our time with you to ensure you can go about your day while we work. It is always nice if you are available incase things come up and we have questions though.
For our past clients, we often will Facetime or send photos during the decluttering phase now that we are comfortable working together!
At the end of the session, we will bring you in for a tour of the space.
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Absolutely not! Our team is very thoughtful in our approach when decluttering with clients. We are versatile and want to work at your pace, while also supporting your overall goal to declutter and simplify.
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We serve all of Rochester (Monroe County) and certain surrounding areas. Parts of Wayne County, Ontario County and Seneca County. For clients beyond 30 minutes or miles from our office in Fairport NY, a travel and mileage fee will apply.
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Yes! We offer Maintenance Sessions exclusively to our past client in spaces where they find a tidy up, reset or shift is needed.
Most of our Maintenance sessions are within high-traffic or seasonal areas like the playroom, pantry, garage and basement. Maintenance is the best way to protect your investment in organization!
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As we near the end of your session or project, we will be able to communicate with you if we believe your project needs more work than anticipated.
When we suggest a package within our proposal, we are making our best estimate on what it will take to get the project complete but often you don't know until you really dig into the space!
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We require full package payment prior to confirming your session on our calendar. Most clients pay invoices via credit card but we also accept cash + credit. All product and travel will be billed post-project.
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If you have many projects and don't know where to start, we will use our consultation process to help you decide! We often plan whole home projects so where the order of spaces makes sense for your priorities and timeline.
Our Membership option is also a great way for clients to work through their whole home in a thoughtful way over the course of a year.
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If there is planning and organizing involved, our team can probably help you! If you have a project in mind but aren't sure if we can help, just ask and we will figure it out!